Questions and answers
What to know before you begin.
If something is not covered here, ask Neil and get a direct answer about your situation.
What does the $99 plan include?
It includes 30 tailored social posts for one primary channel, delivered in weekly email batches, one customer newsletter draft, a monthly audience and activity report, and marketing advice by email. See the plan page for details.
What do the $249 and $499 plans add?
The higher plans adapt the monthly content for additional channels, can include optional scheduling after approval, and offer a closer planning relationship. Compare the included work on the pricing page.
Are the posts written specifically for my business?
Yes. Content is based on your services, customers, approved details, and materials. You review factual claims, current offers, and dates before publication.
What does unlimited email support and revisions mean?
It covers questions and revisions for the work included in your current monthly plan. A new project or a material change in scope is discussed separately before work begins.
Do you publish posts for me?
The entry plan delivers content by email for you to publish. Higher plans can include optional scheduling after your approval and a secure access method is agreed. Passwords are never requested by email.
Is Google Business Profile management included?
Practical advice is included in the monthly content plans. Ongoing profile management or implementation is an optional, separately scoped service. The owner keeps profile ownership and approves changes.
Are website work and SEO included?
Website design, maintenance, technical SEO, and ongoing SEO execution are separate projects. They are scoped to your site and goals before a price is proposed.
Can you manage Google or Meta ads?
Campaign setup or management can be scoped separately. Advertising budget is not included in the monthly plan and should be paid directly by you through your account.
Can you set up a virtual receptionist?
We can help assess requirements and configure a provider where appropriate. Provider charges, call limits, and any implementation work are agreed separately.
Do you guarantee more followers, leads, or sales?
No. Marketing results depend on your market, offer, audience, platform, and many other factors. Reports describe the activity and data available; they are not a promise of growth.
What is a business spotlight?
It is a short introduction to a local business, prepared from information the owner approves. We do not publish a real business spotlight without permission to use the information, quote, and images.
Where do I start?
Start with a conversation. You can describe your business and questions without uploading customer records or confidential files.